FAQ

1. Order & Payment

  • What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless checkout experience.

  • Can I modify or cancel my order after it has been placed? To ensure fast delivery, we process orders quickly. If you need to make changes, please contact us at service@yeyorentacosh.com within 12 hours of placing your order.

  • How do I know my order was successful? You will receive an order confirmation email immediately after checkout. Once your package is dispatched, a second email with tracking information will follow.

2. Shipping & Delivery

  • Where do you ship from? Our primary distribution center is located in Los Angeles, CA, allowing us to provide efficient domestic and international shipping.

  • How long will it take to receive my order?

    • Domestic (US): 3–7 business days.

    • International: 7–15 business days depending on the destination.

  • Do you offer free shipping? Yes! We offer free standard shipping on all orders over a certain threshold (e.g., $50). Details are calculated at checkout.

3. Product & Safety

  • Are your materials safe for pets? Absolutely. At Yeyorentacosh, safety is our priority. Our modular tunnels and plush beds are made from non-toxic, eco-friendly, and premium-grade fabrics that are gentle on your cat's skin and paws.

  • How do I clean the modular cat tunnels? Most of our plush components feature a modular design with high-quality zippers. We recommend spot cleaning with a damp cloth or hand-washing with pet-safe detergent to maintain the texture and longevity of the fabric.

  • Can I connect different sets of tunnels? Yes! Our products feature a universal zipper and toggle system, allowing you to connect multiple sets to create an endless play labyrinth for your pets.

4. Returns & Exchanges

  • What is your return policy? We offer a 30-day satisfaction guarantee. If you or your pet are not completely happy with the product, you can return it in its original condition and packaging within 30 days of receipt.

  • What if I receive a damaged item? We take great pride in our quality control. However, if an item arrives damaged, please email us a photo at service@yeyorentacosh.com immediately, and we will arrange a replacement or full refund.

Still have questions?

Our team is dedicated to providing you with the best experience possible.